Effective Date: 04 May 2026
Protein Zone ("we", "our", or "us"), developed by SecureX Digital, respects your privacy and is committed to protecting the personal information of users ("you", "your") who use our mobile application.
We collect the following information to provide and operate our services:
We do not collect or store sensitive payment details such as full card numbers, CVV, UPI PIN, net banking passwords, or bank account passwords. Such payment information is processed directly by our payment gateway provider.
Your information is used for:
We use Razorpay as a third-party payment gateway to process online payments in the app. When you make a payment, certain order-related details such as your name, email address, phone number, order amount, order ID, and transaction status may be shared with Razorpay for payment processing, payment verification, fraud prevention, refunds, and transaction support.
Payment details such as card information, UPI details, net banking credentials, or wallet information may be collected and processed directly by Razorpay according to Razorpay's own terms and privacy policy. We do not store your sensitive payment credentials on our servers.
You can review Razorpay's privacy policy at: https://razorpay.com/privacy/
Precise location data is collected only when required to identify and confirm your delivery location. We do not track your location in the background, and location data is not used for advertising or analytics purposes.
User data is securely stored and processed using Google Firebase services and other trusted service providers required to operate the app. Passwords are encrypted using secure hashing techniques and are never stored in plain text. All data is transmitted over encrypted connections using HTTPS/TLS.
We use Firebase Cloud Messaging (FCM) to send notifications related to order status updates and optional promotional offers. You may disable notifications at any time through your device settings.
We do not sell, rent, or trade your personal data. We may share limited data only when necessary to operate the app and provide our services.
Your data may be shared with trusted service providers such as:
We retain personal data only for as long as necessary to provide our services, manage your account, process orders, resolve disputes, prevent fraud, or comply with legal, tax, accounting, and operational requirements.
Order history, payment transaction records, invoices, and refund records may be retained for legal, accounting, tax, and compliance purposes even after account deletion, where required by law.
You may request deletion of your account and associated personal data at any time. To request deletion, please visit the following pages or contact us by email:
Deletion requests are processed within 7 business days after verification. Some information may be retained where required for legal, accounting, fraud prevention, dispute resolution, or regulatory compliance purposes.
Protein Zone is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the app after changes are posted means you accept the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]